Terms & Conditions

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Effective Date: July 30, 2026

 

Welcome to Reyes Home Concierge, LLC ("Company," "we," "our," or "us"). These Terms & Conditions govern all services provided by Reyes Home Concierge, LLC. By requesting an estimate, booking an appointment, paying a deposit, or allowing us to perform services at your property, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

 

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1. Services Provided

 

Reyes Home Concierge, LLC provides services including, but not limited to:

 

- Residential Cleaning

- Deep Cleaning

- Move-In/Move-Out Cleaning

- Vacation Rental Turnover Services

- Senior Concierge Services (Non-Medical)

- Eviction & Property Cleanouts

- Property Turnover Services

- Customized Cleaning Packages

 

Service availability may change without notice.

 

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2. Estimates & Pricing

 

All prices displayed on our website or marketing materials are starting prices only.

 

Final pricing may increase due to:

 

- Property size

- Property condition

- Excessive dirt or buildup

- Heavy pet hair

- Biohazards

- Excessive clutter

- Hoarding conditions

- Specialty requests

- Additional labor

- Additional time required

- Unsafe working conditions

- Limited property access

 

Any additional charges will be discussed with the customer whenever reasonably possible before continuing work.

 

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3. Scheduling

 

Appointments are reserved upon confirmation.

 

While we strive to arrive within the scheduled window, arrival times are estimates and may vary because of traffic, weather, prior appointments, emergencies, or other unforeseen circumstances.

 

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4. Customer Responsibilities

 

The customer agrees to:

 

- Provide safe and legal access to the property.

- Ensure utilities (water and electricity) are available.

- Secure pets that may interfere with cleaning.

- Remove firearms or ensure they are safely secured.

- Notify us of fragile, valuable, antique, or sentimental items before service begins.

- Inform us of any hazardous materials, mold, bodily fluids, drug paraphernalia, pest infestations, or unsafe conditions before our arrival.

 

Failure to disclose unsafe conditions may result in immediate cancellation of service.

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5. Right to Refuse or Stop Service

 

Reyes Home Concierge, LLC reserves the right to refuse or discontinue service if we determine that conditions are unsafe, hazardous, abusive, illegal, or materially different from those represented at the time of booking.

 

This includes but is not limited to:

 

- Biohazards

- Human or animal waste

- Needles

- Drug activity

- Aggressive animals

- Violence or threats

- Structural hazards

- Unsafe working conditions

 

Any work completed prior to cancellation remains billable.

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6. Payments

 

Payment is due upon completion of service unless otherwise agreed in writing.

 

Accepted payment methods may include:

 

- Credit Cards

- Debit Cards

- Cash

- Electronic Payment

 

Returned payments may be subject to additional fees permitted by law.

 

Unpaid balances may be referred to collections, and the customer is responsible for reasonable collection costs where allowed by law.

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7. Deposits

 

All services require a deposit.

 

Deposits reserve appointment time and staffing.

 

Deposits may be non-refundable according to the Refund & Cancellation Policy.

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8. Cancellations & Rescheduling

 

Customers should provide at least 24 hours' notice for cancellations or rescheduling.

 

Late cancellations, no-shows, or inability to access the property may result in cancellation fees or forfeiture of deposits.

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9. Satisfaction Guarantee

 

Customer satisfaction is important to us.

 

If you believe an area was missed during cleaning, you must notify us within 24 hours of service completion.

 

We may inspect the concern and, at our discretion, return to correct missed areas at no additional charge.

 

Refunds are generally not issued after services have been completed.

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10. Scope of Cleaning

 

Cleaning services improve cleanliness but cannot restore damaged materials or guarantee removal of:

 

- Permanent stains

- Rust

- Hard water damage

- Mold

- Mildew

- Paint

- Caulk discoloration

- Smoke damage

- Pet damage

- Odors embedded in materials

- Wear and tear

- Existing damage

 

Results vary based upon the condition of the property.

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11. Senior Concierge Services

 

All Senior Concierge services are strictly non-medical. 2-Hour Minimum in order to book any services

 

We do not provide:

 

- Medical care

- Nursing services

- Medication administration

- Physical assistance requiring licensed caregivers

- Medical transportation

- Medical advice

 

Customers remain responsible for all healthcare decisions.

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12. Vacation Rental Turnovers

 

Property owners are responsible for ensuring adequate time between guest stays.

 

We are not responsible for lost rental income due to delayed guest departures, utility failures, maintenance issues, appliance failures, or circumstances beyond our control.

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13. Eviction & Cleanout Services

 

Unless specifically agreed in writing:

 

- We only remove items from inside the property.

- We are not responsible for disposal methods, recycling, landfill fees, donations, or determining ownership of removed items.

- Customers are responsible for confirming legal authority to remove property before service begins.

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14. Damage Claims

 

Although we exercise reasonable care, accidents may occur.

 

Damage claims must be reported within 24 hours of service completion.

 

The Company will investigate all claims.

 

We are not responsible for:

 

- Pre-existing damage

- Loose fixtures

- Improperly installed items

- Hidden defects

- Normal wear and tear

- Manufacturer defects

- Improper repairs performed by others

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15. Limitation of Liability

 

To the fullest extent permitted by Colorado law, Reyes Home Concierge LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from our services.

 

Where liability exists, it shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

 

Nothing in these Terms limits liability where such limitation is prohibited by law.

 

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16. Customer Property

 

Customers are responsible for securing:

 

- Jewelry

- Cash

- Firearms

- Prescription medications

- Collectibles

- Important documents

- Electronics

- Family heirlooms

 

We recommend storing valuable items before service.

 

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17. Photographs

 

With customer permission, we may photograph work areas before and after service for documentation, training, quality assurance, insurance, or marketing.

 

No personally identifying information will be shared without consent.

 

Customers may opt out of marketing use.

 

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18. Weather & Force Majeure

 

We are not responsible for delays caused by:

 

- Severe weather

- Natural disasters

- Government orders

- Road closures

- Equipment failures

- Illness

- Power outages

- Events beyond our reasonable control

 

Appointments may be rescheduled accordingly.

 

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19. Website Use

 

All website content, logos, graphics, photographs, text, and branding are the exclusive property of Reyes Home Concierge, LLC and may not be copied, reproduced, or used without written permission.

 

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20. Privacy

 

Personal information collected during booking will be used only to provide services, process payments, communicate with customers, and comply with legal obligations.

 

We do not sell customer information.

 

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21. Governing Law

 

These Terms & Conditions are governed by the laws of the State of Colorado.

 

Any legal action shall be brought in the appropriate state or federal court with jurisdiction over El Paso County, Colorado.

 

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22. Changes to These Terms

 

We reserve the right to modify these Terms & Conditions at any time.

 

Updated versions become effective upon publication on our website.

 

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23. Entire Agreement

 

These Terms & Conditions, together with our Privacy Policy, Refund & Cancellation Policy, and any written estimate or service agreement, constitute the complete agreement between the customer and Reyes Home Concierge, LLC.

 

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Contact Information

 

Reyes Home Concierge LLC

 

Colorado Springs, Colorado

 

Email: hello@reyeshomeconcierge.com

 

Business Phone: (719)728-7927

 

Website: www.reyeshomeconcierge.com

 

By scheduling services with Reyes Home Concierge, LLC, you acknowledge that you have read, understood, and agree to these Terms & Conditions.