Refund Policy
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Refund & Cancellation PolicyÂ
At Reyes Home Concierge LLC, we are committed to providing exceptional service and customer satisfaction. Because our appointments reserve dedicated time, staff, and scheduling resources, the following policy applies to all service.
Cancellations & ReschedulingÂ
-Cancellation or rescheduling requests made 24 hours or more before the scheduled appointment may have their deposit transferred to one future appointment within 30 days, subject to availability.
-Cancellations made with less than 24 hours' notice may result in forfeiture of the deposit. Â
-Same-day cancellations or failure to provide access to the property may be charged up to the full scheduling service amount.  Â
RefundsÂ
-If you are dissatisfied with the quality of service, you must notify us within 24 hours of service completion under this Refund Policy. We may, at our sole discretion, return to address any missed areas at no additional charge. We reserve the right to inspect or verify the reported issue before determining the appropriate resolution.
- Refunds are generally not issued once service has been completed.
- Refunds will not be issued for conditions that were present before service, permanent staining, normal wear and tear, damage caused by defective materials or result that cannot reasonably be achieved through standard cleaning methods.Â
PricingÂ
-All prices advertised are starting prices only. Final pricing may increase based on the size of the property, level of cleaning required, excessive buildup, pet hair ,biohazards, excessive clutter , or other conditions identified before or during service. Â
Move-Out/Move-In & Eviction CleanoutsÂ
-Eviction cleanouts are priced individually based on the amount of contents and property condition.Â
-Reyes Home Concierge LLC is Not responsible for the disposal, donation, recycling, or final destination of removed items. Our responsibility is limited to removing items from within the property unless otherwise agreed to in writing.
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Right To Refuse ServiceÂ
We reserve the right to refuse or discontinue service when conditions are unsafe, unsanitary, hazardous, or materially different from those described at the time of booking. Any work performed before cancellation remains billable.